Returns & Refund Policies
Returns and exchanges are no problem. Just download this Return & Exchange form and include it along with your order back to us. If we have a question about your return or exchange we will contact you at the phone number or email address that you provide us with on that form.
Satisfaction Guarantee : We understand that sometimes you will receive items that just are not what you were expecting, maybe the shade of color is slightly different or it just does not quite fit you or your animal like you wanted....we want you to be 100% satisfied. So if you are not completely happy with any product you order from our business, simply return it in new condition within 30 days for replacement or refund. (Sorry, does not apply to software, videos, special orders, drop ships, and custom merchandise). You will be responsible for shipping on returned items. We recommend that you use UPS, Fed Ex, DHL, or Insured US Mail to assure your returns make it back to our warehouse. We will do our best to process your return quickly. Please allow 10-14 working days from the time that you send the returned item(s). Restocking fee may apply to items that show evidence of use.
Saddle Return Policy: If you are not completely satisfied with your purchase after it arrives, please feel free to ship it back to us (sorry, this policy does not apply to custom ordered saddles). Saddles must be returned to us within 14 days of when they were delivered to receive full credit. Any longer than 14 days a 25% restocking fee may be deducted from your refund. We just ask that you pay the freight back, that you have not ridden the new saddles, and that the saddles come back to us in the same shape that they were sent to you in. We stress that a full refund on a new saddle can only be given if the saddle is absolutely clean and shows no evidence of use. On "most" used saddles, we actually encourage you to ride them for several days and get a feel for them. Just be sure to return them clean and in the same condition you received them in if you decide it won't work for you. Thank you for your help on this.
Damages & Shortages : Please contact us immediately after you have inspected the package so we can notify the delivery carrier to start a claim on your package. Damages and shortages must be reported within 72 hours.